Front Office Agent

Job Description

Key Responsibilities:

Guest Services:

1. Welcome and assist guests with check-in/check-out processes.
2. Handle room assignments, key card issues, and guest requests.
3. Provide local information, recommendations, and directions.
4. Resolve guest complaints and concerns promptly.

Reservations and Registration:

1. Manage room reservations, cancellations, and modifications.
2. Process guest registrations, check-ins, and check-outs.
3. Verify guest information, payment methods, and room assignments.

Front Desk Operations:

1. Maintain accurate records, reports, and logs.
2. Handle cash, credit card transactions, and billing.
3. Coordinate with housekeeping, maintenance, and other departments.
4. Answer and direct phone calls, emails, and messages.

Administrative Tasks:

1. Manage guest mail, packages, and messages.
2. Maintain lobby area cleanliness and organization.
3. Assist with reporting, data entry, and other administrative duties.

Requirements:

1. 1-2 years of front office experience in hospitality.
2. High school diploma or equivalent.
3. Excellent communication, interpersonal, and problem-solving skills.
4. Proficient in hotel management software (e.g., Opera, Sabre).
5. Ability to work varying shifts, including nights, weekends, and holidays.

Preferred Qualifications:

1. Hospitality certification (e.g., Hospitality Certification Board).
2. Knowledge of local attractions, events, and services.
3. Multilingual skills.
4. Experience with property management systems.

Working Conditions:

1. Fast-paced, dynamic environment.
2. Exposure to noise, crowds, and varying temperatures.