Rachele Anne Manalang

Delivered anticipatory and personalized guest service as a Guest Experience Expert at a luxury 5-star resort, rotating through key operational areas: Front Desk, Call Center, Club Lounge Concierge, and Valet Coordination. - Handled check-ins, check-outs, reservations, room assignments, and guest account audits using OPERA PMS with precision and efficiency - Managed daily reports based on department checklists to support smooth shift transitions and operations - Responded to guest requests and concerns promptly via phone and in person, coordinating with departments to ensure seamless service - Maintained the confidentiality and accuracy of guest information in line with Marriott standards - Provided elevated service in the Club Lounge, ensuring VIP guests experienced personalized attention and luxury amenities - Collaborated with valet and bell services to manage guest arrivals and departures with Ritz-Carlton-level hospitality