Restaurant Team Leader

Job Description

Key Responsibilities:

Leadership:

1. Supervise and motivate team members to achieve excellent customer service and sales targets.
2. Train and develop staff to enhance skills and knowledge.
3. Foster a positive, inclusive team culture.

Operations:

1. Manage restaurant floor operations, ensuring efficiency and consistency.
2. Coordinate seating, reservations, and waitlist management.
3. Monitor table turns, optimize seating capacity, and minimize wait times.

Customer Service:

1. Ensure exceptional customer experiences through attentive service and prompt issue resolution.
2. Handle customer complaints and feedback professionally.
3. Implement loyalty programs and promotions.

Administrative:

1. Assist with scheduling, payroll, and inventory management.
2. Maintain cleanliness, organization, and safety standards.
3. Enforce company policies, procedures, and standards.

Requirements:

1. 2+ years of restaurant leadership experience.
2. Proven track record of improving sales and customer satisfaction.
3. Excellent communication, leadership, and problem-solving skills.
4. Ability to work varying shifts, including nights, weekends, and holidays.
5. Basic math skills and proficiency in POS systems.
6. Food safety certification (e.g., ServSafe).

Preferred Qualifications:

1. Hospitality management degree or certification.
2. Experience with restaurant management software.
3. Wine, beer, or mixology knowledge.
4. Multilingual skills.

Working Conditions:

1. Fast-paced, dynamic environment.
2. Exposure to noise, heat, and kitchen fumes.